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General information  

As we move to restore some form of normality during this pandemic we would like to explain to you how as a practice we would like to provide care to our NEWGATE BUBBLE of patients, their family and carers.

It is most important for us to make sure that you are cared for in a safe and secure environment maintaining social distancing and adhering to the government guidance.

It is also important for us to keep our staff safe so that we can continue to function and provide for your care efficiently.

To help us the government and NHS England has provided us with “standard operating procedure” guidance.

According to this:

  •     Our practice will restore activity to usual levels where clinically appropriate.
  •     We will deliver face to face care after triaging patients in advance, where needed and appropriate.
  •     We will continue to use telephone consultations
  •     We have access to video consultations and will offer this to our patients when appropriate.

Our clinicians will telephone triage any same day appointment requests and address them accordingly. This will allow you to speak with the clinician and jointly make a decision on the best management of your concern.

  • If you need to be seen, a face to face appointment will be made in a timely and safe manner
  • Please make sure you give the receptionist your up to date telephone number

 We encourage you to use our online consultation system to book telephone appointments and order prescriptions. This reduces your waiting time on the phone line to speak       with a receptionist.


By providing care and services according to above we can minimise the risk of spread of infection and keep our patients and staff safe.

The self-isolation period has been extended from 7 to 10 days please see latest article -

 Information regarding Novel Coronavirus (2019-nCoV)

What is coronavirus? Coronaviruses are a large family of viruses found in both animals and humans. Some infect people and are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

If you have recently returned from an affected country and have symptoms of coronavirus which are feeling Short of breath, Coughing, Runny nose, Temperature and respiratory problems. DO NOT ATTEND THE SURGERY OR HOSPITAL please contact NHS 111 and inform them of your travel history and seek advice. Symptoms can develop up to 14 days after initial infection.

What to do if you think you could have contracted Coronavirus

Please do not attend a surgery or hospital. Remain indoors and avoid contact with anyone (contact is specified as being within 2 meters of somebody) if you need medication or food it is ok to seek help from others and get them to deliver them to you/drop them off.

Stay indoors for 14 days after arriving Wuhan or Hubei province (also see above list) do not attend work or school or visit public areas. Do not use public transport or taxis.

So far the information on Coronavirus (2019-nCoV) is limited and we are unaware on how the illness is spread, But as it is similar to other strains of virus it could be potentially linked to cough/water droplets.


Always wash hands with water and soap and use an alcohol based rub.

Sneezing or coughing - Always use a tissue and discard immediately after use followed by washing hands. Fully cover mouth when coughing in to a tissue and immediately wash hands followed by alcohol rubbing gel.

For more detailed information and FAQs, Please follow the link below to the World Health Organisations web page.. 

Prescription information

From 1st September 2020 pharmacies will no longer be able to order prescriptions on behalf  of patients. To order your repeat prescription at Newgate Medical Group the following options are available - 

  • Register for online access to your records on the website.

  • In writing 

  • Leave a voicemail message using options 5 on the telephone system 01909500266 


Please click the link for this years up to date flu campaign information 

Information for flu campaign

Information regarding mental health -

ment crisis poster - At this time NHS and Support services are open, for more information please click the link and watch this short video as provided by Aurora wellbeing.

The NHS can spend as much as £569 million in a year prescribing medicines that can be bought from high street pharmacies, supermarkets and even petrol stations. These are called over the counter medicines and are generally used to treat minor and common illnesses and conditions.

Following a national NHS public consultation and engagement with people across South Yorkshire and Bassetlaw, some changes have been made in relation to prescribing these medications.

Our staff, including your doctor and other healthcare professionals will not generally provide you with a prescription for a medicine that you can buy at the local pharmacy, supermarket or elsewhere. This includes items such as vitamins, minerals and other supplements including probiotics, as well as treatments for some mild skin conditions.

With this in mind, it may be quicker and easier for you to speak to a pharmacist or use our self-care resources instead of making an appointment with your GP.

If your doctor thinks that you need a prescription for a medication, he or she will still be able to supply it. The doctor makes the decision.

You can find out more online at:

THE Practice has listened to patient feedback.

We are aware that our phone lines are extremely busy and it is often difficult to speak to a receptionist.  To help reduce the volume of calls coming into the surgery and in line with most other surgeries, with the support of the CCG ,the Practice has decided that from Monday 16th December 2019 we will no longer take repeat prescription requests over the phone.  Please use our online system to order your prescriptions or write down your request together with your name, address and date of birth and place the request in the designated post box inside the surgery foyer.  Pharmacy requests for repeat medication will not be affected.

Registering for our online service is easy.  Please speak to a member of our reception team to arrange this or use the link provided on the Practice website.  Thank you.

The Practice is currently expanding access and capacity by employing Locum GP’s and adding telephone triage access to patients on a daily basis. 
The Practice wishes to build on an already well established Care Navigation System, enabling more efficient working practice for its staff by maximising and expanding the roles already implemented.  Expanding this system change and new model of working for our GP’s would also improve accessibility for urgent children appointments and allow shorter appointment slots on a daily basis helping the practice meet the demand and better management of its patients.
Telephone triage is a method adopted by many surgeries to enable them to help more patients quickly and efficiently and Newgate Surgery has now started to make this change in its delivery. 
The Practice would like to highlight how they have introduced new workforce roles in 2018/2019 (Advanced Nurse Practitioners, Physician Associates and Health Care support Workers) to support the Practice in conducting urgent visits to patient homes and residential / care homes and meeting the needs of current patient population.


Heath and Information services 

The new free test me website is a confidential online chlamydia testing service available to young people aged 16-24 in Nottinghamshire (who are asymptomatic). This is for both male and female patients. For more information please follow the link below

free test me

For General health information, Care and support, Health News & Services near you visit the NHS Choices web page at 

Friends and Family Test 

NHS England want everyone to participate in this scheme and leave a review once they have seen one of our clinicians.  To do this please go to to leave your review.  This only takes a few minutes to complete and will provide valuable feedback (anonymously) for the practice.

Alternatively, you can complete a paper version available at all reception desks and leave it in the box provided in the foyer once completed.

We are delighted to tell you that our Practice have recently joined a select and special group of those who have received consistently exemplary feedback through iWantGreatCare.

 eDSM (enhanced Data Sharing Model)

You can decide whether you want to securely share any of your medical information recorded in the practice with other NHS services such as District Nurses, Community Matrons, Hospitals etc - this is known as 'sharing out'.  You can also control whether any information which has been recorded elsewhere can be viewed by your GP - this is known as 'sharing in'.

For more information please pick up a leaflet and consent form from Reception.



Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.

This information along with your postcode and nhs number but not your name are sent to a secure system where it can be linked to other health information.  This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way that does not identify you.


If you are happy for your information to be used in this way you do not have to do anything.  If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet  'How information about you helps us to provide better care'.

More information can be found here

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