Hello and Welcome to our website
Information regarding Novel Coronavirus (2019-nCoV)
What is coronavirus? Coronaviruses are a large family of viruses found in both animals and humans. Some infect people and are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).
If you have recently returned from an affected country and have symptoms of coronavirus which are feeling Short of breath, Coughing, Runny nose, Temperature and respiratory problems. DO NOT ATTEND THE SURGERY OR HOSPITAL please contact NHS 111 and inform them of your travel history and seek advice. Symptoms can develop up to 14 days after initial infection.
Public health England list of affected areas (these change daily please check the PHE site for and accurate daily list)
- China including Macoa & Hong Kong
- Republic of Korea
What to do if you think you could have contracted Coronavirus
Please do not attend a surgery or hospital. Remain indoors and avoid contact with anyone (contact is specified as being within 2 meters of somebody) if you need medication or food it is ok to seek help from others and get them to deliver them to you/drop them off.
Stay indoors for 14 days after arriving Wuhan or Hubei province (also see above list) do not attend work or school or visit public areas. Do not use public transport or taxis.
So far the information on Coronavirus (2019-nCoV) is limited and we are unaware on how the illness is spread, But as it is similar to other strains of virus it could be potentially linked to cough/water droplets.
Always wash hands with water and soap and use an alcohol based rub.
Sneezing or coughing - Always use a tissue and discard immediately after use followed by washing hands. Fully cover mouth when coughing in to a tissue and immediately wash hands followed by alcohol rubbing gel.
For more detailed information and FAQs, Please follow the link below to the World Health Organisations web page..
Changes to phlebotomy at Newgate
As of Monday 17th Feb phlebotomy/Blood testing will take place downstairs in our newly refurbished phlebotomy suite. A ticketing system will still be in place as normal and hours have not changed running from 8.30am -11.15am , if you cannot make it to the surgery Bassetlaw hospital phlebotomy is open from 8.00am- 4.45pm. You will need to collect your blood form from reception to hand in to bassetlaw staff.
THE Practice has listened to patient feedback.
We are aware that our phone lines are extremely busy and it is often difficult to speak to a receptionist. To help reduce the volume of calls coming into the surgery and in line with most other surgeries, with the support of the CCG ,the Practice has decided that from Monday 16th December 2019 we will no longer take repeat prescription requests over the phone. Please use our online system to order your prescriptions or write down your request together with your name, address and date of birth and place the request in the designated post box inside the surgery foyer. Pharmacy requests for repeat medication will not be affected.
Registering for our online service is easy. Please speak to a member of our reception team to arrange this or use the link provided on the Practice website. Thank you.
The practice has listened to your comments about the Phone System. We have purchased a dashboard system which enables us to monitor our calls and wait times. You were informing us of a wait time up to 40 minutes before a call was answered by our reception team... Changes have been made and the dashboard report shows an average wait time of less than 3 minutes , We will continue to monitor the system and make changes to improve the service we provide
The Practice is currently expanding access and capacity by employing Locum GP’s and adding telephone triage access to patients on a daily basis.
The Practice wishes to build on an already well established Care Navigation System, enabling more efficient working practice for its staff by maximising and expanding the roles already implemented. Expanding this system change and new model of working for our GP’s would also improve accessibility for urgent children appointments and allow shorter appointment slots on a daily basis helping the practice meet the demand and better management of its patients.
Telephone triage is a method adopted by many surgeries to enable them to help more patients quickly and efficiently and Newgate Surgery has now started to make this change in its delivery.
The Practice would like to highlight how they have introduced new workforce roles in 2018/2019 (Advanced Nurse Practitioners, Physician Associates and Health Care support Workers) to support the Practice in conducting urgent visits to patient homes and residential / care homes and meeting the needs of current patient population.
Extended hours appointment booking
So what is extended hours and who is it available to?
- Extended access will be available between 6.30pm and 8.00pm Monday to Thursday and Saturday mornings 8.00am to 11.00am.
- The service will allow access and a 15 minute appointment with a GP during these times for patient's unable to attend during normal practice opening hours and is only for pre-booked appointments.
- Appointments will either be 'book on the day' or 48 hours in advance only.
- There will be an upper limit of appointments available and when they are gone ..they are gone.
- There will be strict criteria in respect to appointment type available;
- The guidance will be, One appointment - one issue only.
- The appointment will result in acute prescribing only.
- Repeat prescription issues will not be considered at all
- Prescription collection service will not be available.
- There will be no blood/urine/stool samples taken.
- There will be no ECG'S undertaken.
Heath and Information services
The new free test me website is a confidential online chlamydia testing service available to young people aged 16-24 in Nottinghamshire (who are asymptomatic). This is for both male and female patients. For more information please follow the link below https://www.freetest.me/order/
For General health information, Care and support, Health News & Services near you visit the NHS Choices web page at https://www.nhs.uk/pages/home.aspx
Friends and Family Test
NHS England want everyone to participate in this scheme and leave a review once they have seen one of our clinicians. To do this please go to www.iwantgreatcare.com to leave your review. This only takes a few minutes to complete and will provide valuable feedback (anonymously) for the practice.
Alternatively, you can complete a paper version available at all reception desks and leave it in the box provided in the foyer once completed.
We are delighted to tell you that our Practice have recently joined a select and special group of those who have recieved consistently exemplary feedback through iWantGreatCare.
eDSM (enhanced Data Sharing Model)
You can decide whether you want to securely share any of your medical information recorded in the practice with other NHS services such as District Nurses, Community Matrons, Hospitals etc - this is known as 'sharing out'. You can also control whether any information which has been recorded elsewhere can be viewed by your GP - this is known as 'sharing in'.
For more information please pick up a leaflet and consent form from Reception.
CARE DATA - NHS ENGLAND
HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and nhs number but not your name are sent to a secure system where it can be linked to other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way that does not identify you.
YOU HAVE A CHOICE
If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet 'How information about you helps us to provide better care'.
More information can be found here www.nhs.uk/caredata.