Appointments

Urgent appointments

• The best way to request an appointment is to complete our online triage form here: Online triage form – please note that once we reach capacity for the day, medical requests will not be available. We recommend filling in the online form again the following day.
• However if you feel your medical problem is urgent, please phone us on 01909 500266, Monday to Friday from 8am to 6.30pm
• When you get in touch, we’ll ask what you need help with.
• We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• The best way to request an appointment is to complete our online triage form here: Online triage form – please note that once we reach capacity for the day, medical requests will not be available. We recommend filling in the online form again the following day.
• phone us on 01909 500266, Monday to Friday from 8am to 6.30pm
• there are limited nurses appointment slots available on the NHS App to book

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Pharmacy Services

• As experts in medicines and managing minor illnesses, pharmacists have been backed by Government and the NHS to provide a new NHS ‘Pharmacy First’ service. If you have symptoms that suggest you may have one of these conditions, you can now walk into a pharmacy and be offered a consultation with the pharmacist – think Pharmacy First

• If a prescription is issued this will be an NHS prescription and at no extra cost to you (normal NHS prescription charges will apply if you normally pay for prescriptions – they will be free of charge if you don’t usually pay for prescriptions)

• Details of the consultation will be saved into your medical record

• By thinking ‘Pharmacy First’, people will find it easier and quicker to get the help they need and bypass the 8am rush to book an appointment with their GP.

Local Pharmacies that are providing these services include:

• NEWGATE STREET PHARMACY –

6 Newgate Street, Worksop, Nottinghamshire, S80 2hd

• TESCO PHARMACY –

Pharmacy, Gateford Road, Worksop, Nottinghamshire, S81 7ap

• WELL PHARMACY –

Worksop Health Centre, Newgate Street, Worksop, Nottinghamshire, S80 1hp

• WORKSOP PHARMACY –

95-97 Bridge Street, Worksop, Nottinghamshire, S80 1dl

• PROSPECT PHARMACY –

Unit 4, Prospect Precinct, Worksop, Nottinghamshire, S81 0rs

• CELTIC POINT PHARMACY –

6 Celtic Point, Raymoth Lane, Worksop, Nottinghamshire, S81 7az

• BOOTS PHARMACY –

24-26 Bridge Street, Worksop, Nottinghamshire, S80 1jq

• BOOTS PHARMACY –

56 Larwood Ave, Worksop S81 0HH

• MANTON PHARMACY –

Pelham St, Worksop S80 2TP

Find a pharmacy that offers the contraceptive pill without a prescription

Contraceptive Service Finder

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS App or NHS Account 24 hours a day to cancel your appointment
• phone us on 01909 500266 and select option 1 for the cancelation line (Monday to Friday from 8am to 6.30pm)
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs
• if you need a chaperone present

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.  Try not to request a home visit in the afternoon unless it is absolutely necessary as there is only one doctor on call.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Extended access

Extended access appointments will be available:

Monday – Friday 18:30-20:00

Saturdays – 08.30-17:00

The Enhanced Access Service aims to make it easier for people living in Bassetlaw to get an appointment with a GP or another health professional by providing additional appointment times in the early mornings, evenings and on Saturdays.

This service will provide routine and pre-booked appointments for patients that are unable to attend during normal practice opening hours. With various clinics to include Practice Nurse, Health care assistant, GP, and pharmacist, there will be a choice of telephone and face to face appointments available.

The Saturday afternoon sessions are allocated for health promotion and vaccination purposes.

Online Access