Complaints procedure

Here at Newgate we take the care that we give to our patients very serously. We make every effort to provide the best service possible to everyone who attends our practice.

However, We are aware that things can go wrong resulting in a patient feeling that they have genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact a member of senior management team who will deal with your concerns appropriately.

If you complain in writing you will be sent a holding letter within 3 working days and a full response within 10 working days. It may also be offered if appropriate for you to come into the surgery to discuss the situation.


You can also send an email to

Further written information is available regarding the complaints procedure from reception.