Complaints

Complaints procedure

Here at Newgate we take the care that we give to our patients very serously. We make every effort to provide the best service possible to everyone who attends our practice.

However, We are aware that things can go wrong resulting in a patient feeling that they have genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

To pursue a complaint please contact a member of senior management team who will deal with your concerns appropriately.

If you complain in writing you will be sent a holding letter within 3 working days and a full response within 10 working days. Please be aware by using the form below this may affect the time scale of which you are contacted in. You may also be offered if appropriate to come into the surgery to discuss the situation.

Further written information is available regarding the complaints procedure from reception.