Appointments

Appointments System

Routine Appointments

We have a range of Appointment times during the day from 08:45 to 11:30 and 14:00 to 18:00. Extended access is also avaible from 18:00-20:00 Monday to Thursday. Appointments can be made online or by telephone. Please try to give us as much notice as possible.

Urgent Appointments

Patients with urgent problems will be seen on the same day by one of our ANP'S or Duty doctors.

 

Our Reception team are highly trained as care navigators and will assist you in booking the most appropriate appointment by asking a series of simple questions.

Book Online

This service is available to anyone over 16 years (or a parent/guardian can access up to 14 years).

To access this service the simplest way is to fill in the online form, you will then be contacted by email or telephone with your username and password. This can take up to 72 hours. 

Once you have your log on details you can simply log using one of the links. 

Cancelling Appointments

If you need to cancel your appointment please give as much notice as possible.

If you have booked an online appointment you can also cancel the appointment in the same way.

If you have recieved a text message confirming your appointment you should also have an option of cancelling via text by replying to the message, please follow the instructions on you mobile.

You can also cancel your appointment by phone please call 01909 500266 and select the cancel appointment option, you will then be abe to leave us a voicemail please include your Name, Date of Birth and appointment details.

Extended Access

So what is extended access and who is it available to? 

Extended access will be available:

  • Monday - Thursday 18:30 – 20:00 and
  • Saturdays 09:00 – 11:00. 

The service will allow access and a 15 minute appointment with a GP during these times for patients unable to attend during normal practice opening hours and is only for pre-booked appointments. 

  • Appointments will either be 'book on the day' or 48 hours in advance only. 
  • There will be an upper limit of appointments available and when they are gone they are gone.
  • There will be strict criteria in respect to appointment type available;
  • The guidance will be one appointment - one issue only.
  • The appointment will result in acute prescribing only.
  • Repeat prescription issues will not be considered at all
  • Prescription collection service will not be available.
  • There will be no blood/urine/stool samples taken.
  • There will be no ECG'S undertaken.

 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.  Try not to request a home visit in the afternoon unless it is absolutely necessary as there is only one doctor on call.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.