Alert: ** Important Patient Notice **

Please be aware that roadworks near the surgery will be ongoing for the next few months. We recommend allowing extra time for your journey when visiting us. Thank you for your understanding.

Welcome to Newgate Medical Group

Helpful facts for our online forms

  • Patient Triage forms – submit ONE issue per form Only – or you will be asked to submit another form another day to ensure all patients have a fair chance to get an appointment.
  • Our patient triage service is available online via our home page or via the NHS APP.
  • Do Not use a form to request weight loss medication/jabs unless you meet the FULL criteria – see further down the page.
  • URGENT MEDICAL ISSUE – A problem that needs attention within 24-48 hours. Once we have reached maximum safe working capacity for the day, we advise you contact NHS 111 or pharmacy for advice.
  • If you do not have access to the internet or would struggle to complete a form online, then the receptionist will fill this out on your behalf over the phone.
  • Please ensure you have your phone on loud for calls and SMS messages as you may receive an appointment or link via text that you will need to respond to.
  • ROUTINE MEDICAL ISSUE
  • You can submit a routine medical problem via our online patient triage forms as above between 8am and 6:30pm.
  • You will then be sent a link or be directly contacted to book an appropriate appointment or will be asked to book an online appointment when they become available.
  • ADMIN QUERIES – Sicknotes, Prescriptions, Results etc.
  • We also have an online admin form for queries and prescriptions. This is open during our opening hours 8am-6:30pm and is for all non-urgent admin issues.
  • All admin forms will be responded to within the working day. Therefore, if it is something that is urgent, please either submit an online MEDICAL form or call the practice in the usual way.
  • For Test Results do not submit a Health Problem form – call 01909 500266 option 3 between the hours of 09.00 and 16.00.
  • We appreciate your cooperation in this regard.

Quicklinks

NEWGATE MEDICAL GROUP PATIENT CHARTER

Appointments
Information

Appointments<br>Information

Repeat
Prescriptions

Repeat <br>Prescriptions

Register With The Practice

Register With The Practice

Sick
/ Fit Notes

Sick <br>/ Fit Notes

Test
Results

Test<br>Results

Update Your Contact Details

Update Your Contact Details

NHS App

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

Get Started

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

1. Only call 999 or attend A&E departments for serious accidents and for genuine emergencies.
2. If you are unsure where you should go, NHS 111 can help – search online for “NHS 111” or dial 111 from any phone. This will make sure you are seen in the right place and by the right person.
3. Consider using Urgent Treatment Centres. They can treat injuries including sprains, strains, suspected fractures, bites, cuts, scalds, and other non-life-threatening conditions. Waiting times are usually much shorter than A&E. We have UTCs at:
4. Nottingham – The NHS Urgent Care Centre (next to the BBC building) is open every day from 7am-7pm. You don’t need an appointment to attend. Seaton House, London Road, Nottingham, NG2 4LA Tel: 0115 883 8500
Newark – Newark Hospital is open 9am-10pm (last patient admitted at 9.30pm). It can be found on Boundary Road, NG24 4DE
5. Use the NHS App for access to a wide range of services and information, such as accessing medical records, booking and managing appointments, reviewing medication and ordering prescriptions as well as checking symptoms.
6. Members of the public can also help ease pressures by using their local pharmacy. Pharmacies can help with allergies, constipation, headaches, earaches and many other ailments.
7. Anyone who is in mental health distress should call the Mental Health Crisis Line: 0808 196 3779 – the helpline is open 24 hours a day.

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