Welcome to Newgate Medical Group

Online Requests

Patient Triage forms – submit one issue per form only – or you will be asked to submit another form another day to ensure all patients have a fair chance to get an appointment.

Our patient triage service is available online via our home page or via the NHS APP.

For URGENT medical problems:

• Fill out an online MEDICAL form
• A GP will review your form on the same day.
• You will be contacted by telephone or SMS with an appointment time or medical advice.
• You MUST be available to respond to the GP’s message.

If you cannot fill out the form, please telephone the surgery, and a receptionist can submit it for you.

For NON-URGENT requests (appointments, medication, administrative issues):

• Use the Admin or Routine Care Request form (to make a routine appointment please use the “Other admin” box).
• IMPORTANT: This is NOT for urgent medical problems.
• Your request will be reviewed by our clinical or administrative team. Submissions are reviewed during our normal working hours, and we will provide a response once your request has been assessed.  Response times can differ depending on the nature of your enquiry and overall demand.

Please note: this service is not monitored continuously, and response times may vary.

Communication – You may get a call or text from the practice, so it is important that you keep your phone close to hand and stay alert to incoming messages and calls.

Appointment Information

Repeat Prescriptions

Pharmacy First

New Patient Registrations

Sick/FIT Notes

Test Results

Update Contact Details

You & Your GP practice