Hello and Welcome to our website
The practice has listened to your comments about the Phone system. We have purchased a dashboard system which enables us to monitor our calls and wait times. You were informing us of a wait time up to 40 minutes before a call was answered by our reception team..GOOD NEWS - changes have been made and the dashboard report shows that in November 2018 the longest wait time was 13.02 minutes. We will continue to monitor the system and make changes to improve the service we provide.
On Thursday 1st November the new regulations to widen the availability of cannabis-based medication came into effect. NHS England have produced a patient leaflet with information about the medication https://www.nhs.uk/conditions/medical-cannabis/
As the leaflet states 'you cannot get cannabis-based medicine from your GP - it can only be prescribed by a specialist hospital doctor'
The Practice is currently expanding access and capacity by employing Locum GP’s and adding telephone triage access to patients on a daily basis.
The Practice wishes to build on an already well established Care Navigation System, enabling more efficient working practice for its staff by maximising and expanding the roles already implemented. Expanding this system change and new model of working for our GP’s would also improve accessibility for urgent children appointments and allow shorter appointment slots on a daily basis helping the practice meet the demand and better management of its patients.
Telephone triage is a method adopted by many surgeries to enable them to help more patients quickly and efficiently and Newgate Surgery has now started to make this change in its delivery.
The Practice would like to highlight how they have introduced new workforce roles in 2018/2019 (Advanced Nurse Practitioners, Physician Associates and Health Care support Workers) to support the Practice in conducting urgent visits to patient homes and residential / care homes and meeting the needs of current patient population.
Attendance for cervical screening tests has fallen to an all time low, In 2018 33.7% of women failed to make/attend cervical screening appointments. Please make your appointment today by calling our reception team on 01909500266.
For more information on cervical screening and the importance test please click the link to the NHS information website: https://www.nhs.uk/conditions/cervical-screening/
Practice DNA Figures October 2018
The practice is often criticised for lack of appointment availability.
Every month the practice records the number of patients who 'Did Not Attend' (DNA each month). During October 2018, 895 patients failed to attend their appointments. This equates to over 119 hours of GP and Nurse time wasted. We are sure you will agree this figure is staggering but is about the average now we are experiencing every month. Please take time to cancel your appointment if it is no longer needed so that we can use it to treat another patient.
Access to GP Appointments is improving
GP practice opening hours - From the 1st of October 2018 GP practices in Bassetlaw will commence weekday provision of extra access pre-bookable appointments int he evenings from 6.30pm until 8.00pm - to provide and additional 1.5 hours a day. There will also be some appointments available on weekends.
All patients in Bassetlaw will have access to these extra appointments which will be delivered from specific sites across Bassetlaw.
Bassetlaw GP Practices are working in partnership to deliver these evening and weekend appointments to improve easier and more convenient access to GP services.
So what is extended hours and who is it available to?
- Extended access will be available between 6.30pm and 8.00pm Monday to Thursday and Saturday mornings 8.00am to 11.00am.
- The service will allow access and a 15 minute appointment with a GP during these times for patient's unable to attend during normal practice opening hours and is only for pre-booked appointments.
- Appointments will either be 'book on the day' or 48 hours in advance only.
- There will be an upper limit of appointments available and when they are gone ..they are gone.
- There will be strict criteria in respect to appointment type available;
- The guidance will be, One appointment - one issue only.
- The appointment will result in acute prescribing only.
- Repeat prescription issues will not be considered at all
- Prescription collection service will not be available.
- There will be no blood/urine/stool samples taken.
- There will be no ECG'S undertaken.
JOB OPPORTUNITIES AVAILABLE- see staff vacancies
Electronic Prescribing - New to the surgery as of February 1st 2017. This new service lets your GP practice send your prescription electronically to where you choose to get your medication or appliance. There is less need for people with repeat prescriptions to go to their GP practice just to collect a prescription form. After ordering your medication please allow a 48 hours before collecting from your nominated Pharmacy.
As we have a wide range of GPs, ANP's (advanced nurse practioners) and Practice Nurses that can all help you in various ways please speak with a receptionist for advice on who is best to see for your circumstance. This can also improve on waiting times for an appointment, And where possible especially in emergency situations that cannot wait until the following day, An on the day appointment will be offered within 24 hours.
We are currently receiving complaints about GP'S surgeries running late. One of the reasons for this is that some patients are presenting with a list of problems and not enough time is allocated to deal with more than one problem.
Also if you are booked in to the EMERGENCY SURGERY please be aware it is only a 5 minute appointment slot and ongoing problems must be made in a routine pre booked surgery appointment.
Practice telephony issues - Newgate medical Group is committed to all our patients and their healthcare. The practice works closely with the patient participation group who are the 'voice' of the patients. As a result of this working relationship and also listening to the wider patient feedback in respect of the Practice telephony system we are closely monitoring our call handling process.
i think it is important to note that our list size is just over 30'000 patients and we have 30 in bound telephone lines. The call volume of the practice is often phenomenal and contrary to community belief that the telephone lines are not managed well. The reception staff often handle over 1400 calls between 8.00am and 6.00pm daily. Every call can take anything from 2 minutes to 10 minutes depending on the patients needs.
I hope our sharing of this information affords a wider understanding by the patients as to telephoning the practice can sometimes be challenging.
Heath and Information services
The new free test me website is a confidential online chlamydia testing service available to young people aged 16-24 in Nottinghamshire (who are asymptomatic). This is for both male and female patients. For more information please follow the link below https://www.freetest.me/order/
For General health information, Care and support, Health News & Services near you visit the NHS Choices web page at https://www.nhs.uk/pages/home.aspx
Friends and Family Test
NHS England want everyone to participate in this scheme and leave a review once they have seen one of our clinicians. To do this please go to www.iwantgreatcare.com to leave your review. This only takes a few minutes to complete and will provide valuable feedback (anonymously) for the practice.
Alternatively, you can complete a paper version available at all reception desks and leave it in the box provided in the foyer once completed.
We are delighted to tell you that our Practice have recently joined a select and special group of those who have recieved consistently exemplary feedback through iWantGreatCare.
VIEWING YOUR SUMMARY RECORD
From 1 November 2014 we will be offering patients the facility to view online, export or print any summary information from their record, relating to medications, allergies, and adverse reactions.
To enable this service please ask at the reception desk.
eDSM (enhanced Data Sharing Model)
You can decide whether you want to securely share any of your medical information recorded in the practice with other NHS services such as District Nurses, Community Matrons, Hospitals etc - this is known as 'sharing out'. You can also control whether any information which has been recorded elsewhere can be viewed by your GP - this is known as 'sharing in'.
For more information please pick up a leaflet and consent form from Reception.
CARE QUALITY COMMISSION
You will be pleased to know that the practice has recently been granted accredited registered status from the Care Quality Commission (CQC). This is the government agency responsible for assessing all providers of health and social care across the country.
From 1st April 2013, all GP practices will be regularly inspected and checked by the CQC. This will ensure that a range of standards are being met. These include aspects such as cleanliness, safety of premises, safeguarding arrangements, staffing procedures, patient record keeping, equipment safety, and so on.
From time to time, the CQC will want to meet with patients in order to obtain feedback about our services. We would be very pleased if you would agree to take part in any such discussions should the opportunity occur.
If further information becomes available - such as public copies of CQC inspection reports about the practice - then these will be available for patients to see.
We are looking forward to working with the CQC in order to make sure that we continue to improve services and standards to our patients.
Meanwhile, if you have any queries or questions about this, please contact the General Manager who will be happy to help you if she can.
We are also going to be doing a pneumonia vaccination campaign in November as a rolling programme. The same category of people at risk will be called for (who haven't had one before). It is a 'one off' ' injection so you only need one in a lifetime.
CARE DATA - NHS ENGLAND
HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and nhs number but not your name are sent to a secure system where it can be linked to other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way that does not identify you.
YOU HAVE A CHOICE
If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet 'How information about you helps us to provide better care'.
More information can be found here www.nhs.uk/caredata.