Hello and Welcome to our website.
We are aware of current issues with our phone system, At the moment we are discussing our options with the phone provider who are analysing the problem. For now we have expanded phone lines and the number of receptionists taking calls has been increased. We really appreciate your patience at this time, And we will keep you updated on the matter, Thank you.
We’ve packed it full of useful information in a very easy to use format with the added benefit of several online functions. If you’re new to the area, have a look at our opening times, download a registration form and come and see us. You can also Register for online services via the link on the Home page.
We would like to welcome to practice our two new practice nurses Karen Mudd and Janis Taylor, Also our new GP DR Elliot Burns.
Electronic Prescribing - New to the surgery as of February 1st 2017. This new service lets your GP practice send your prescription electronically to where you choose to get your medication or appliance. There is less need for people with repeat prescriptions to go to their GP practice just to collect a prescription form. After ordering your medication please allow a 48 hours before collecting from your nominated Pharmacy.
As we have a wide range of GPs, ANP's (advanced nurse practioners) and Practice Nurses that can all help you in various ways please speak with a receptionist for advice on who is best to see for your circumstance. This can also improve on waiting times for an appointment, And where possible especially in emergency situations that cannot wait until the following day, An on the day appointment will be offered within 24 hours.
** 3 NEW JOB OPPORTUNITIES - See the staff vacancies section for upcoming availability at Newgate.
We are currently receiving complaints about GP'S surgeries running late. One of the reasons for this is that some patients are presenting with a list of problems and not enough time is allocated to deal with more than one problem.
Also if you are booked in to the EMERGENCY SURGERY please be aware it is only a 5 minute appointment slot and ongoing problems must be made in a routine pre booked surgery appointment.
Heath and Information services
The new free test me website is a confidential online chlamydia testing service available to young people aged 16-24 in Nottinghamshire (who are asymptomatic). This is for both male and female patients. For more information please follow the link below https://www.freetest.me/order/
For General health information, Care and support, Health News & Services near you visit the NHS Choices web page at https://www.nhs.uk/pages/home.aspx
Friends and Family Test
NHS England want everyone to participate in this scheme and leave a review once they have seen one of our clinicians. To do this please go to www.iwantgreatcare.com to leave your review. This only takes a few minutes to complete and will provide valuable feedback (anonymously) for the practice.
Alternatively, you can complete a paper version available at all reception desks and leave it in the box provided in the foyer once completed.
We are delighted to tell you that our Practice have recently joined a select and special group of those who have recieved consistently exemplary feedback through iWantGreatCare.
VIEWING YOUR SUMMARY RECORD
From 1 November 2014 we will be offering patients the facility to view online, export or print any summary information from their record, relating to medications, allergies, and adverse reactions.
To enable this service please ask at the reception desk.
eDSM (enhanced Data Sharing Model)
You can decide whether you want to securely share any of your medical information recorded in the practice with other NHS services such as District Nurses, Community Matrons, Hospitals etc - this is known as 'sharing out'. You can also control whether any information which has been recorded elsewhere can be viewed by your GP - this is known as 'sharing in'.
For more information please pick up a leaflet and consent form from Reception.
CARE QUALITY COMMISSION
You will be pleased to know that the practice has recently been granted accredited registered status from the Care Quality Commission (CQC). This is the government agency responsible for assessing all providers of health and social care across the country.
From 1st April 2013, all GP practices will be regularly inspected and checked by the CQC. This will ensure that a range of standards are being met. These include aspects such as cleanliness, safety of premises, safeguarding arrangements, staffing procedures, patient record keeping, equipment safety, and so on.
From time to time, the CQC will want to meet with patients in order to obtain feedback about our services. We would be very pleased if you would agree to take part in any such discussions should the opportunity occur.
If further information becomes available - such as public copies of CQC inspection reports about the practice - then these will be available for patients to see.
We are looking forward to working with the CQC in order to make sure that we continue to improve services and standards to our patients.
Meanwhile, if you have any queries or questions about this, please contact the General Manager who will be happy to help you if she can.
We are also going to be doing a pneumonia vaccination campaign in November as a rolling programme. The same category of people at risk will be called for (who haven't had one before). It is a 'one off' ' injection so you only need one in a lifetime.
CARE DATA - NHS ENGLAND
HOW INFORMATION ABOUT YOU HELPS US TO PROVIDE BETTER CARE
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and nhs number but not your name are sent to a secure system where it can be linked to other health information. This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way that does not identify you.
YOU HAVE A CHOICE
If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet 'How information about you helps us to provide better care'.
More information can be found here www.nhs.uk/caredata.